Non-reserved business legal services
Say what has landed on your desk and what you want to happen about it. The first useful thing we can tell you is which of three things it is: work Buzz Legal can do, work that has to go to RHF Solicitors, or a question for your accountant or another specialist — and you get that answer before you have committed to anything.
The enquiry form on this page is the way in, and it is worth two minutes rather than twenty. Describe what has happened in plain sentences, name any date that is already running, and say in one line what you want the outcome to be. You do not need to attach anything yet — if we need the document itself, we will ask for it when we reply. What comes back is a straight answer on whether we can do the work, who would do it and under whose regulation, and what it would cost, in writing, before you commit to anything.
Buzz Legal Ltd is not a firm of solicitors and is not regulated by the Solicitors Regulation Authority. We handle the non-reserved legal work — contracts, terms, employment documents, debt chasing and dispute preparation — and reserved legal activities for Buzz Legal clients are carried out by RHF Solicitors, authorised and regulated by the SRA (no. 324115). Which side of that line your matter falls on decides who does the work, what it costs and what protection you have, so it is the first thing we work out.
Your name, an email address, a topic and what has actually happened. If you cannot tell which topic it is, choose “Not sure yet” — working that out is our job, not yours, and choosing wrongly costs you nothing.
We work out whether it is non-reserved work Buzz Legal can do, a reserved or contentious matter for RHF Solicitors, or something that belongs with your accountant or another specialist. Then we arrange an initial conversation at a convenient time.
Who is doing the work and under whose regulation, what is included, and one fixed price in writing. Nothing starts until you have approved both. If the honest answer is that you do not need us yet, that is what you get instead, and it costs nothing.
We read what you sent and decide where it belongs. If it is reserved, already contentious or outside our field altogether, you hear that here — before any money has been spent.
One fixed price against a defined scope, or the monthly plan that fits how often this happens to you. Nothing begins until you have approved it.
Drafting, review or dispute preparation, delivered with a plain-English explanation of what each document does and how to use it.
If a matter becomes reserved or contentious later, it moves to RHF Solicitors with the file and the preparation already done, so you are not paying a regulated firm to read in from scratch.
You do not need to write a legal summary first, and the form does not ask you to attach anything. Describe what has landed on your desk in a few plain sentences, and we will ask for the document itself when we come back to you. What turns a general reply into a specific one is this:
The last one earns its place. “Should I sign this?” and “I have signed it and I want out” are two different jobs on the same document, and saying which one you are asking saves a round of questions before anyone gets to the substance.
One caution, and it appears on the form as well: please don't include sensitive or confidential information unless we've asked for it and confirmed the correct process.
Under the Legal Services Act 2007, six activities are reserved. They can only be carried out by a person or firm authorised to do them, and Buzz Legal does none of them:
Everything outside those six is not reserved, and that is where Buzz Legal works: contracts, terms and conditions, employment documents, staff handbooks, privacy notices, shareholder agreements, chasing unpaid invoices, letters before action, and getting a dispute organised before proceedings. The services page sets out what that covers, and fixed-fee work publishes the prices for the jobs businesses ask for most often.
There are also matters we turn away even though nothing stops us taking them. If your matter is conveyancing, probate, immigration, criminal or personal rather than business, we are not the right place. If a question is outside our field altogether — tax, financial advice, insolvency — we say so and point you at who should answer it. And if you are already in a fight, with solicitors instructed on the other side, a claim issued or a tribunal date, start with a solicitor rather than with us.
When it is not our job, you get told what it is and who does it rather than a polite no. Reserved work goes to RHF Solicitors. A matter that is already contentious goes to a solicitor before we touch it, and we will say so on day one rather than sell you a contract review that will not help. Tax and share-structure questions go to your accountant. Insolvency, immigration, criminal and personal matters go to a specialist. That answer costs you nothing, and getting it is often the whole reason to send the form.
Nothing on this website is legal advice on your situation. The guides and articles here are general legal information. Advice comes when you engage us and we know the facts.
Reserved legal activities for Buzz Legal clients are carried out by RHF Solicitors, which is authorised and regulated by the Solicitors Regulation Authority (SRA no. 324115). Robert Festenstein is a solicitor and Head of Legal, and he handles that side through RHF rather than as part of Buzz Legal Ltd.
The decision is made at the scoping stage, before you have committed to anything or spent any money. It is not a discovery halfway through a job. The trigger is usually one of three things:
Because RHF is already connected to Buzz Legal, the handover is not a cold referral: whoever picks up the reserved side has seen the file, and any preparation goes with it rather than being repeated. Work carried out by RHF Solicitors carries the full protection that applies to a regulated firm, including the Legal Ombudsman and the SRA. The about page sets out the regulatory position in full, and it is worth reading before you get in touch.
Tell us what has landed on your desk. You get back one of three answers: this is work Buzz Legal can do, and here is the scope and the fixed price; this is reserved or contentious and belongs with RHF Solicitors; or this sits with your accountant or another specialist, and here is who. No attachments needed yet — we will ask if we need the document.
We read what you have sent, work out whether it is something Buzz Legal handles or a matter for RHF Solicitors, and arrange an initial conversation at a convenient time. When we come back to you, you get a straight answer on three things: whether the work is something we can do or something that needs a regulated firm, who will be doing it and under whose regulation, and what it will cost and what that price includes, in writing, before it starts. If we need the document itself, we ask for it then rather than expecting you to attach it to the form. Nothing begins until you have approved the scope and the price, and if the honest answer is that you do not need us, that is what you get instead.
Yes, and we tell you at the scoping stage, before you have committed to anything or spent any money. The trigger is usually one of three things: the matter is reserved, such as a court claim, conveyancing or probate; it is already contentious, with solicitors instructed on the other side or proceedings threatened; or a document needs a solicitor's involvement to work at all. Reserved legal activities for Buzz Legal clients are carried out by RHF Solicitors, authorised and regulated by the Solicitors Regulation Authority under SRA no. 324115. Because RHF is already connected to Buzz Legal, the handover is not a cold referral: whoever picks up the reserved side has seen the file.
You know before anything starts. Defined jobs are quoted as a fixed fee, agreed in writing first, and the published starting prices are a contract review from £249 +VAT, a terms and conditions package from £695 +VAT, an employment starter pack from £895 +VAT, a shareholder agreement from £1,250 +VAT and HR policies with a staff handbook from £1,495 +VAT. The monthly subscriptions are Foundations at £49 +VAT, Business Legal at £249 +VAT and Virtual HR Manager at £499 +VAT. If something genuinely falls outside the agreed scope we stop and re-quote, so you are never billed for work you did not approve.
Yes. Enquiry details, documents and correspondence are handled under UK GDPR: general enquiries are kept for up to 12 months, prospective client records for up to 24 months, and client files for typically six years after the relationship ends. Data is shared only where there is a real reason — our own team and advisers, our IT and hosting providers, and RHF Solicitors or another authorised firm where a matter is handed over. This website sets no cookies and runs no analytics. Legal professional privilege is a separate question from confidentiality and is not something we can assume applies to advice that does not come from a qualified lawyer, so if privilege matters, raise it at the outset.
Clear scope · fixed fees available. Buzz Legal Ltd is not a firm of solicitors and is not regulated by the SRA.