Privacy Policy

This Privacy Policy explains how we collect, use, store and share personal data when you visit our website, contact us, submit an enquiry, become a client, or otherwise interact with us.

1. Who we are

Buzz Legal Ltd is a company registered in England and Wales with company number 17078192 and registered office at 16 Aylmer Parade, Aylmer Road, London N2 0PE.

Email: hello@buzzaccounting.co.uk

Phone: 01924 367 902

Buzz Legal Ltd provides non-reserved legal services and practical business legal support. If a matter needs reserved legal work, we may refer or introduce you to RHF Solicitors or another appropriately authorised provider.

2. The personal data we collect

We may collect and process the following types of personal data:

• identity data, such as your name
• contact data, such as your email address, phone number and business address
• business data, such as your company name, job title and information about your business
• enquiry and matter data, such as the details you provide about your legal or business issue
• correspondence data, including emails, messages, calls and notes of conversations
• technical data, such as IP address, browser type, device type and usage information
• marketing preferences, including whether you wish to receive updates from us

We do not ask you to send us unnecessary sensitive personal data. Please do not submit special category data or confidential information unless we specifically ask for it and have confirmed the correct process.

3. How we collect your personal data

• directly from you when you complete a form, contact us, book a call or become a client
• from your use of our website, such as the server logs kept by our hosting provider (we do not use cookies or analytics)
• from third parties where relevant, such as referral partners, introducers, professional advisers, or authorised law firms involved in your matter
• from publicly available sources, such as Companies House or your business website, where relevant to your enquiry or relationship with us

4. How we use your personal data

• respond to enquiries
• assess whether we can help you
• provide our services
• manage our relationship with you
• prepare proposals, engagement documents and invoices
• refer or introduce matters to RHF Solicitors or another authorised provider where appropriate
• administer and improve our website
• comply with legal, regulatory and record-keeping obligations
• send service-related communications
• send marketing communications where we are allowed to do so

5. Our lawful bases

We rely on one or more of the following lawful bases under the UK GDPR:

• contract - where we need to process your data to take steps at your request or provide services to you
• legitimate interests - for example, to respond to enquiries, run our business, manage relationships, improve our services and website, and protect our legal position
• legal obligation - where we need to comply with a legal or regulatory duty
• consent - where we ask for your consent, such as for certain marketing

6. Who we share your data with

We may share your personal data with:

• our staff, contractors and professional advisers
• IT, hosting, CRM, email and website service providers — including Brevo (Sendinblue SAS, France), our email platform, which receives your name, email address and anything you write in a form on this site so we can reply and send you what you asked for. Brevo processes your data in the EU
• payment processors and accountants
• RHF Solicitors or another appropriately authorised legal practice where referral, introduction or handover is needed
• regulators, law enforcement, courts or authorities where required
• insurers, auditors or other professional advisers where necessary

We only share personal data where there is a valid reason to do so.

7. International transfers

Where any of our service providers process personal data outside the UK, we will take appropriate steps to ensure your personal data is protected in accordance with applicable data protection law.

8. Data retention

We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including to satisfy legal, accounting, regulatory and reporting requirements.

As a guide:

• general enquiries: up to 12 months
• prospective client records: up to 24 months
• client files and engagement records: typically 6 years after the end of the relationship, unless a longer period is needed
• marketing suppression records: as long as necessary to respect your preferences
• website server logs: short-term only, in line with our hosting provider's retention settings

We may keep data longer where required to establish, exercise or defend legal claims.

9. Your rights

You may have the right to:

• access your personal data
• ask us to correct inaccurate data
• ask us to erase your data in some circumstances
• restrict or object to certain processing
• ask us to transfer your data in some circumstances
• withdraw consent where we rely on consent

To exercise any of these rights, contact us using the details above. We will respond within one month.

If you are unhappy with how we have used your personal data or how we have handled your request, please tell us first — our complaints procedure explains how, and what we will do about it. You also have the right to complain to the Information Commissioner's Office at any time, at ico.org.uk or on 0303 123 1113. You do not have to complain to us first.

10. Marketing

We may send you marketing communications where permitted by law. You can opt out at any time by using the unsubscribe link in our emails or by contacting us.

11. Cookies and website tracking

This website does not set cookies and does not run analytics or advertising tracking. Our Cookie policy explains this in full, including the third parties involved in serving fonts, hosting the site and delivering the enquiry form.

12. Security

We use appropriate technical and organisational measures to help protect personal data. However, no method of transmission over the internet is completely secure.

13. Third-party websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

14. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be posted on this page.

15. Contact us

If you have any questions about this Privacy Policy or how we handle personal data, contact:

Buzz Legal Ltd, 16 Aylmer Parade, Aylmer Road, London N2 0PE

hello@buzzaccounting.co.uk

01924 367 902